Valentina Nikolova-Alexieva, Toni Mihova, Mina Angelova, Magdalena Damianova Bakardzhieva

Keywords: business process management, process change, process maturity, managerial mindset


In terms of becoming and remaining competitive as well as successful, a business should boost its processes continuously. If it fails to do so, it can result in lower revenues, higher costs, fewer satisfied clients, and lesser motivated employees. Business Process Management (BPM) is a strong tool that can be used by a business for keeping every aspect of operations running ultimately. The focus of the research was to measure the process maturity and management’ mindset exhibited through innovativeness, creativity, business alertness and risk taking and how these attributes contributed to the organizational performance.

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